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School EasyPay - Online Payments Terms

Updated December 2024

School EasyPay provides a service for Customers to make Payments to Merchants. These terms and conditions form part of an agreement executed by the Customer (referred to as you) wishing to make Payments to the Customer’s Merchant through ZenPay Pty Ltd ABN 63 056 881 942, part of the Zenith Payments group trading as School EasyPay (or referred to as us). By completing and executing an agreement or usage of the service, the Customer agrees to be bound by the terms and conditions set out below (the “Terms”).

ZenPay Pty Ltd holds an Australian Financial Services Licence (number: 528678) and before you utilise ZenPay’s services,you should read these Terms in conjunction with ZenPay Pty Ltd’s Financial Services Guide, Product Disclosure Statement, and Target Market Determination which are available at https://zenithpayments.com.au/ZenPay-PDS.pdf

1.Definitions (as used in this agreement)

Account means the credit, debit, bank or other Account nominated or used by the Customer to make Payment to a Merchant.

Account holder means the owner or signatory of the credit, debit, bank or other Account nominated or used by the Customer.

Customer means a person who has an agreement relating to the making of Payments to a Merchant, or an entity with whom the Merchant acts. For the purposes of this agreement, it also includes any person who makes Payments via the School EasyPay program on behalf of a Customer.

Customer’s Registration Form or (CRF) means an agreement between a Customer and us whereby the Customer agrees to utilise School EasyPay.  For the purposes of this agreement, it also includes any electronic or paper form or Payment page the Customer or Merchant has used to make a Payment.

Merchant means the Merchant or Biller, or entity for whom the Merchant acts, to whom Payments are payable or processed using School EasyPay.

Payment (or Payments) in relation to a Customer, means the amounts a Customer pays to a Merchant. For the purpose of this agreement, it also includes any other Payments made by Customers and/or processed by the Customer’s Merchant or School EasyPay.

Payment Processing Fee means any Payment processing or transaction fee applied by School EasyPay and paid by either the Customer or the Merchant.

School EasyPay or us means the program developed by Zenpay Pty Ltd ABN 63 056 881 942 for the processing of Payments.

PayTo means a payment method via the NPP (New Payments Platform) that allows you to authorise and control payments (including through variations or suspensions) from your nominated bank account through a PayTo Mandate or PayTo Agreement.

PayTo Mandate or PayTo Agreement means an authorised payment mandate or agreement that you have with your Merchant

2. Contract

2.1 These Terms apply to any Customer from the date upon a Payment is processed using School EasyPay.

2.2 These Terms do not operate to vary or affect in any way the meaning, operation and effect of any other contract to which the Customer is a party including, without limitation, the Merchant to which fees Payments are applied and any agreement regulating the use by the Customer of the card or bank Account used by the Customer to make Payments (the “Account”).

3. Your Account

3.1 The Customer is responsible for ensuring that the entity (e.g. bank or other card issuer) issuing their Account will fulfil Payments authorised by the Customer. The Customer is responsible for ensuring that they have authority to nominate the Account used to process Payments. You agree that any payment initiated from your Account to complete a Payment Instruction, including in accordance with a direct debit authority/PayTo Agreement, and the subsequent remittance to the Merchant, is based on your instruction and done on your behalf, and that you are responsible for the transaction.

3.2 School EasyPay is not responsible or liable in any way for any failure by any entity issuing the Account to remit Payments. The Customer acknowledges that the entity issuing the Account may not permit the use of the Account to process Payments using School EasyPay. The Customer is liable for any and all expense, damage or loss incurred by School EasyPay in the event of the misuse or unauthorised use of the Account by the Customer and the Customer must reimburse any such amounts to School EasyPay.

3.3 In order to use the School EasyPay service, the Customer must over 18 years of age, an Australian permanent resident or citizen and be the owner, operator or acting with the authorization of an Australian registered company or association, a sole trader or a partner in a business partnership.  

3.4 The Customer is responsible for ensuring that the Payment or Merchant they are paying is permitted under the terms of the Customer’s Account including prohibitions that card issuers apply to the use of the Account for the payment of finance, debt related or illegal activities. The Customer is not permitted to use the service for Payments related to; adult services, pornography, foreign exchange, share purchases, gambling, investments, mortgage payments, illegal drugs, political donations, wages, payments to the Customer or a related business entity, or any payment which is not a bona fide payment as a result of a legitimate business expense. School EasyPay may apply additional restrictions and may amend this list at any time without notice.

3.5 The Customer is solely responsible for the provision and confirmation of correct Payment details including, but not limited to, Customer details, amount, and Payment reference.  School EasyPay will not be liable for any Payments made in accordance with details provided or selected by the Customer.

3.6 The Customer is responsible for managing their PayTo Mandate with their banking provider and may choose to amend, cancel or suspend/pause such arrangements with their bank. School EasyPay is not responsible for meeting the Customer’s obligations or maintenance of their PayTo arrangement with their bank or their Merchant. Amending, cancelling or suspending/pausing PayTo agreement does not alter the Customer’s obligations or responsibilities to make payments to their Merchant.

 4. Payment Procedures

4.1 The Customer will be deemed to have provided unconditional authorisation for the Account to be debited or charged with Payments when: the date for Payment passes if the Customer has nominated an automatic or future-dated Payment method; the Customer initiates Payment at an electronic or online Payment terminal operated by School EasyPay or the Merchant; the Customer’s Merchant initiates a Payment; the Customer replies to a SMS and/or email Payment service provided by School EasyPay; and/or a Payment is initiated via the School EasyPay website or support centre.

4.2 School EasyPay will not be liable for any fraudulent use of the Account or any of the Payment methods described in paragraph 4.1.

4.3 Regardless of when School EasyPay processes a Payment in accordance with these Terms, the Payment will not be regarded as completed unless and until the entity (e.g. a bank) issuing the Account authorises and settles the Payment according to the settlement arrangements relating to the Payment. School EasyPay will not be obliged to process a Payment authorised under paragraph 4.1 after normal banking transaction times or on a day trading banks are not open for business until the next day upon which trading banks or card schemes are open for business.

4.4 The Customer releases and indemnifies School EasyPay from and against any action claim, loss, proceeding, cost, liability or expense (a “Claim”) suffered or incurred by the Customer in relation to, in connection with or as a direct or indirect result of any failure by the Customer to make Payments unless that failure occurs due to a breach by School EasyPay of these Terms.

4.5 As a separate, primary and severable liability, you indemnify and must keep School EasyPay indemnified from and against any Claim suffered or incurred by School EasyPay in relation to, in connection with or as a direct or indirect result of any Payment or purported Payment being rejected, invalidated or disputed. It is not necessary for School EasyPay to seek recovery or enforce any right against any other person or incur expense, loss, or damage or make Payment before enforcing a right of indemnity conferred by these terms and conditions.

4.6 The Customer acknowledges that any Payments made under this agreement that are subsequently disputed or reversed or which School EasyPay is required to refund by the entity issuing the Account, will not be forwarded to, or may be recalled from, the Merchant and the Customer will be obliged to remake any such Payment due under the terms of the Customer’s agreement with the Merchant. Should School EasyPay be unable to recall or recover funds that have been disputed or reversed, the Customer is responsible and liable for Payment to School EasyPay of the outstanding funds.

4.7 School EasyPay will make available a tax invoice complying with GST legislation via the School EasyPay website.

4.8 The Customer acknowledges their responsibility to ensure that there are sufficient cleared funds in the nominated account by, and at all times on and around, the due date of the payment to enable the direct debit to be honoured or the PayTo Agreement to be fulfilled. If there are insufficient funds available when the debit is attempted and/or processed by the Customer’s bank, the Customer will be responsible for any fees and charges that may be charged by their Financial Institution.

5. Cancellation or Stopping Payments

5.1 The Customer is responsible for advising School EasyPay or altering their School EasyPay Payment settings if Payment ceases to be payable and/or the Customer wishes to withdraw any Authorisation given (or deemed to be given) according to paragraph 5.3 (an “Authorisation”).

5.2 The Customer acknowledges that any Payments received by School EasyPay (other than any Payment Processing Fee and other fees charged directly by School EasyPay) are remitted by School EasyPay to the Merchant and, accordingly, any Payments that exceed the amount due by the Customer to Merchant must be recovered directly by the Customer from the Merchant. The Customer releases and indemnifies School EasyPay from and against any dispute or claim arising from any Payment that is not actually due and/or payable. The Payment Processing Fee and other fees charged directly by School EasyPay are not refundable under any circumstances.

5.3 The Authorisations will be deemed to continue unless and until the Customer updates their online Payment details or notifies School EasyPay in writing that they are withdrawn (a “Cancellation Notice”). A Cancellation Notice may not be effective until five business days has elapsed from the date School EasyPay receives it.

5.4 School EasyPay can terminate or limit the Payment arrangements contained in these Terms at any time with or without notice to the Customer.

5.5 The Customer acknowledges and agrees that School EasyPay has no involvement in, and no responsibility or liability for, the supply or delivery of goods or the performance of services between the Merchant and the Customer and as such, the Customer agrees that all queries, disputes or refund requests in relation to these goods or services will be taken up directly with the Merchant. The Customer further agrees not to request any bank or card issuer to stop, withdraw, dispute or refund any amount processed using the Customer’s Account. The Customer indemnifies School EasyPay from any direct or subsequent loss, including administration and recovery costs, as a result of the Customer not following this terms of this schedule.

6. Privacy

6.1 School EasyPay will collect, use and store any of your personal information in accordance with School EasyPay’s privacy policy (as varied from time to time). Full particulars of this policy are provided with these Terms and can be viewed on the School EasyPay website www.SchoolEasyPay.com.au Without limiting the operation of the School EasyPay privacy policy, the Customer expressly authorises School EasyPay to disclose any of the Customer’s personal or Payment information to the Merchant and any other person nominated by the Merchant or to any bank, card issuer, Payment processor, rewards or loyalty program, or service provider used by School EasyPay to operate School EasyPay. School EasyPay may use the personal information collected for the provision of service or marketing information to the Customer or the Merchant. School EasyPay will use the information provided for the purpose of identifying the Customer.

7. Variations and Amendments

7.1 School EasyPay may vary, delete or add (a “Change”) to these Terms (including the Payment Processing Fee and other fees) at any time. Any Change will be effective from the date School EasyPay implements or posts the Change on the School EasyPay website or sends notice of the change by email or by postal mail. School EasyPay may not notify the Customer in any other way of any Change. A notice given by School EasyPay under this paragraph will be effective on the day after it is posted. If the Customer wishes to vary any Customers’ Information (including any Authorisations), the Customer must execute and deliver a change notice by contacting School EasyPay in writing.